UIT Mandate, Vision and Guiding Principles

Our Mandate –

University Information Technology (UIT) provides leadership in information technology direction, planning, policy development and integrated service delivery for York. In partnership with other University I.T. groups and external providers, UIT provides integrated information technology services, solutions and support that enable all members of the York community in furthering the University’s and their own academic, research and administrative goals.

Our Vision –

UIT aims to be seen as York University’s trusted information and communications technology advisor and a responsive provider of great solutions and services to the entire University community.

Our Guiding Principles –

Alignment with University objectives – We will strive to understand what our clients do and what they need and work with them to ensure that our efforts fit with University priorities.

Integration and a University-wide perspective – We will take a broad, organizational process view of the University, be thoughtful about balancing unique needs with those of the whole, and work to ensure that our solutions and services are integrated and foster integration.

Clarity – We will be clear about: our services - what we do (and don’t do); the expectations and terms around those services; and how priorities are established.

Communication - We will ensure that we are active in both listening and telling. Listening so that we understand the needs and expectations of our constituents (including each other) and telling them clearly and often about what we are doing and why we are doing it.

Engaged partners – The best outcomes are achieved through building strong relationships and partnerships with our internal clients, other IT groups, and external vendors and providers.

Service excellence and continuous improvement – We strive to do all that we do to a standard of excellence. We will measure ourselves against goals with the aim of continually seeking opportunities to do better.

Courtesy and respect – We are all service providers and we will deal with those that we serve, those that serve us and each other in a responsive, courteous and respectful manner.