Zoom @ YorkU & Managed Videoconferencing

Zoom @ YorkU


The Zoom @ York U service is York University’s supported solution for video conferencing and collaboration. The service is in a pilot phase.

This service allows you to communicate in real time with two or more people at different locations, via video, audio and collaboration tools from meeting rooms, workstations, personal computers and mobile devices. Basic licenses are available to all Faculty and Staff which allow 1 to 1 meetings of unlimited duration. Meetings with 3 or more (50 max) participants are capped at 40 minutes for Basic users.

Pro User Licenses are part of a Limited Term Pilot, and not available for community-wide deployment at this time. Use of a Pro license for “one off” events can be requested by contacting the UIT Service Desk at askit@yorku.ca.

Zoom reference documentation:


Users are able to log in securely with their Passport York credentials by visiting yorku.zoom.us. The Zoom @ York U service does not store any personal information beyond email address (which serves as the user account) and company name.

The meeting transmission data (audio, video, and content) and metadata are encrypted from end to end using the AES 128bit encryption algorithm and TLS tunneling as they connect to and travel through the Zoom cloud servers which are outside of the York network.

Meeting hosts are able to record locally to their personal device, and can grant other meeting participants the ability to record in meeting, though this feature is not available by default. Participants are alerted to active recording in meetings by the red record icon in the top left of the Zoom window. Though a feature of Zoom, Cloud Recording has not been enabled at this time and as such recorded content will not be placed online unless it is manually uploaded by the author.

How do I get it?


Users can log in with their Passport York accounts by visiting yorku.zoom.us and clicking “sign in”. Your account will automatically be created by the system and assigned a Basic license.

If you or your department are interested in conducting a videoconference using a Pro license please contact the UIT Service Desk online at askit@yorku.ca. Charges may apply.

What are the costs?

Use of the Zoom @ York U service with a Basic license is at no cost – this does not include the use, delivery or setup of any equipment.

Please contact the UIT Service Desk online at askit@yorku.ca for information on Pro licenses and available classroom equipment deliveries.

Managed Videoconferencing


This operator assisted service allows you to communicate in real time with two or more people at different locations, via video, audio and collaboration tools using the conference studios in the Stedman Lecture Halls. The large studio can be configured in many ways and can hold up to 40 people. The small meeting room can accommodate eight people.

How do I get it?

If you or your department are interested in conducting an operator managed videoconference please contact Classroom Operations at askit@yorku.ca. A Technician will then reach out to the identified contact to assist with coordination of the video conferencing session.

What are the costs?

In normal business hours, the cost for a course is $25.00. For a non-course the cost is $75.00. Operators are available for an hourly fee. Additional charges may apply for services falling outside of normal business hours (8:30am – 4:30pm, Monday – Friday excluding holidays)

How do I get help?

Send an email to askit@yorku.ca with the following details:

  • Date and Time of session
  • Location
  • Type of session
  • Contact details (for coordination with the technician)
  • We recommend that requests be submitted minimum 10 - 14 days prior to scheduled session