Unified Print Management (UPM)

Description

Unified Print Management service provides a unified print management service platform to monitor and control print and copy transactions at the University.

Service heavily relies on the existing central infrastructure (server, database, storage, network and cost recovery) for a highly available, secure and resilient service.

Core service

  • Print Management
  • Monitor and control print transactions to typical network print devices

  • Copy Management
  • Monitor and control copy transactions to typical photocopy devices

  • Month end transaction reports
  • Detailed month end transaction reports for each operational unit, from the 24th of the month 12:00:00 AM to 23rd of the following month 11:59:59 PM

  • Secure Print and Copy
  • Requires Passport York service authentication in order to print and/or copy

Optional Service

  • WebPrint
  • Print anywhere, anytime by uploading documents from a web browser using WebPrint

Technical Details

Core Service

  • Print and Copy Management
  • Print Management

    Printer queues must be:

    • Managed by the Unified Print Management service
    • Managed by Central Active Directory
    • Supported client operating systems
      • Mac OS X 10.10 and 10.11
      • Ubuntu LTS 12.04, 14.04
      • Windows 7

    Support of Print and/or Copy devices

    Libraries and local faculty I.T. support groups must own appropriate maintenance and support for all print and copy devices under Unified Print Management service.

    Supported printer devices:

    Supported copier and multi-function devices:

    Month end transaction reports

    Month end transaction reports for each department will be accessible to local administrative contact(s) as follows:

    • FAS departmental share
    • 24th of every month, 12:00:00 AM – 23rd of the following month, 11:59:59 PM
    • Total transactions summary (# of pages, cost where applicable)
    • Total transactions detailed (# of pages, cost where applicable)

    Secure Print and Copy

    Requires Passport York service authentication in order to print and/or copy. An ACL (Access Control List) will be enforced on the device for authorized print and/or copy.

Optional Service

Web Print

Print by uploading documents from a web browser is supported as follows:

Supported web browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Chrome
  • Safari

Supported document types:

  • Adobe Acrobat file format – .pdf
  • Microsoft Word 2003, 2007, 2010 file format – .doc / .docx,
  • Microsoft Excel 2003, 2007, 2010 file format – .xls / .xlsx
  • Microsoft PowerPoint 2003, 2007, 2010 file format – .ppt/.pptx
  • Microsoft XPS file format – .xps

Supported device drivers:

  • Driver less (no need to install printer drivers)

Print Queue Mapping

Changes in effect while completing the UPM service onboarding for each department:

Printer Configuration Instructions

  • Printer Configuration Instructions for Windows
    • Printer Configuration Instructions for managed Windows machines
    • Printer Configuration Instructions for unmanaged Windows machines
  • Printer Configuration Instructions for Mac
  • Currently, the default method of printing for Linux users is through WebPrint. Configuration instructions for native print may be provided later as available.

Who Can Use

Faculty and Staff at York University who have been onboarded to the Unified Print Management service. Please confirm with your local IT support.

How to Request Service

Administrative departments interested to onboard the Unified Print Management service should contact UIT Client Services at askit@yorku.ca.

How do I get help?