TechSmith Relay

Description

TechSmith Relay is York University’s supported solution for lecture capture.

This service is available to all York University faculty and staff members who would like to use lecture capture to enhance and supplement their teaching.

TechSmith Relay is available on built-in computers in lecture halls throughout the Keele and Glendon campuses. If you do not find it on a qualifying computer, please contact askit@yorku.ca to inquire about the possibility to have that room enabled for future use.

This service was previously called Camtasia Relay, but the vendor had rebranded the product to TechSmith Relay to get around confusion in their product offerings that all shared the common name of Camtasia. For those of you who have been using Camtasia Relay, you will be happy to know that the main things that have changed are the name, and the overall look goes from green to red.


Features

- Easy to use interface

- Capture audio and video from your computer

- Passport York integration

- Moodle integration for the Moodle @ York University system*

  • Once your Moodle course has been associated with TechSmith Relay, lectures are automatically added to your course.
  • Note that you must request a profile (Go to: How do I get it? (below)) for each course that you teach, for each year you teach

- You are notified via email when your recording is ready for sharing

- Record and upload directly from your Android or iOS device with the TechSmith Fuse application.

- Upload an MP4 file without having to record it in real-time**

- Webcam for Picture-in-Picture (PiP)***

- Smart Player videos play in HTML pages on both desktop computers AND on HTML5 compliant mobile devices

- Smart Player searching capabilities and table of contents based on PowerPoint slide titles and audio transcription.****

* Not available for other Moodle deployments at York University such as Glendon, Lassonde and Schulich.

** You can now take an MP4 file and upload it from the TechSmith Relay recorder application. Limit length to 180 minutes. Please ensure you are conforming to copyright laws when using this option. Refer to York’s Copyright Office if in doubt.

***Currently NOT available in York Lecture Halls or Classrooms. This option is ONLY for personal computers with a built-in or USB web camera, and only for Flash encoded videos. Not compatible with mobile devices.

**** Audio transcription is not the same as captioning. The system performs a best-efforts based analysis on what it hears, and creates a searchable index of words and then attaches those words to points in the recording where it 'heard' it.


Hardware and Software Requirements

Mac recorder:

- OSX 10.9, 10.10, 10.11, 10.12

- Built-in microphone or USB microphone

- 2 GB of free hard drive space per recording hour

- A built-in web camera or USB web camera is required for capturing your face as a Picture-in-Picture (PiP) window (PiP is not available in Lecture Halls)

PC (Windows) recorder:

- Microsoft Windows 7, 8, 8.1, 10

- Internal or external microphone

- 2 GB of free hard drive space per recording hour

- A built-in or USB web camera is required for capturing your face as a Picture-in-Picutre (PiP) window (PiP is not available in Lecture Halls)

You can refer to the following page for vendor tested device compatibility:
https://www.techsmith.com/tutorial-techsmith-relay-4-tested-cameras.html

Availability:

Please click here to view which rooms are currently configured with TechSmith Relay. Note that due to the size of the university, that while all efforts are made to ensure this list is current, sometimes there may be a discrepancy.

Copyright/Legal:

Please be aware that all lecture capture is subject to copyright. This applies to both the real-time recording and capture of your lecture or presentation, as well as with the new file upload option. When in doubt, please consult with York’s Copyright Office. You can find them here: http://copyright.info.yorku.ca.


How do I get it?

TechSmith Relay is available to all York University faculty and staff with valid Passport York (PPY) credentials. If you have an Osgoode, Schulich, Glendon or other email address, please do not provide it as your PPY account. We require the username you use to login to your Manage My Services account (mms.yorku.ca).

TechSmith Relay is not available for students, non-York University instructors, and/or guest speakers. Access by such individuals would be facilitated by the instructor or staff member through their own account and (relevant) profile. So, for example, if an instructor has a guest speaker for their course, said instructor would log in to the system and have the guest speaker record their presentation. At the end of the presentation, the instructor would stop and submit the recording to the appropriate profile.

You have two options for requesting the TechSmith Relay service.

  1. Moodle and TechSmith Relay, click here.
  2. TechSmith Relay only click here.

If you are teaching in a classroom with TechSmith Relay that also requires the loan of a microphone, please complete the microphone loan request form. You qualify if the following is true:

- You are using TechSmith Relay in a room that does have a built-in computer with TechSmith Relay installed on it, but does not have a microphone;

- You will be using this room to teach for the semester;

- You will commit to using this room, and the TechSmith Relay application to create lecture recordings for their class; and

- You will return the microphone upon completion of the course, in a qualifying room.

Due to the limited availability of the USB microphones we must ensure that the above requirements are met. Should you prefer to purchase your own microphone, UIT currently uses the xTag™ USB Wireless Microphone System for their loan program.

For users who choose to use the software outside of the supported classrooms, on a laptop or home/office computer, you can download the TechSmith Relay recorder software here. NOTE: For you to be able to login, you need to be in the TechSmith Relay system. Therefore, if you have never had a TechSmith Relay account, then you will need to request one before you can login and download the application. See the above two options.


How do I use it?

Learning to use TechSmith Relay is quick and easy. Below you will find tutorials and information on the Recording software for both in-class and home use.

NOTE: The video tutorials below show the installation of the old, version 4.3.1 Camtasia Relay recorder software. This is the exact same process. The steps shown in the videos are the same in the new version 5 TechSmith Relay recorder software. These videos are currently being modified and will be replaced once completed.

For supported rooms at the Keele Campus

    - [PDF] Using TechSmith Relay: Quick Start guide for Lecture Halls
    - [Video] How to record and submit a presentation

    For microphone loan out program (supplemental):

    - [PDF] Connecting and configuring the USB microphone
    - [Video] Connecting and configuring the USB microphone

For home, portable and office:

    - [Video] How to download and install TechSmith Relay on a Windows PC
    - [Video] How to download and install TechSmith Relay in Mac OS X
    - [Video] How to record and submit a presentation
    - [PDF] TechSmith Relay Recorder for Windows (From TechSmith)
    - [PDF] TechSmith Relay Recorder for Mac OS (From TechSmith)

For a general overview of how to use the TechSmith Relay recorder software, you can consult the vendor tutorials by clicking here.

Direct links:
TechSmith Relay Recorder PDF
Presenter Help


How do I get help?

The TechSmith Relay recorder software has built-in help documentation. You can reference it at any time by clicking on the ‘Help’ icon at the top-middle of the TechSmith Relay recorder window. If you are experiencing problems with the TechSmith Relay recorder software specifically, you can submit a help request through the IT Service Desk portal: https://askit.yorku.ca.

In the Lecture Halls

Please see the FAQs (below) for common issues that may arise when using classroom technology, and how to mitigate the potential for failure when recording your lecture. You can also watch the video tutorials in the How do I use it? (above) section for tips on getting the most out of TechSmith Relay.

At home or in the office

Consult with the FAQs (below) for common issues that may arise when using the TechSmith Relay recorder at home or in your office, or on your portable computer.


What does it cost?

There is no cost to use TechSmith Relay for faculty and staff who use lecture capture videos in their course curriculum, learning and development, and/or University business services.

Users who record content and submit over a metered Internet connection may incur costs for data used, from their carrier. The most likely instance for this would be if a user used TechSmith Fuse over a cellular connection. To avoid unnecessary charges, please remember to use a WiFi connection whenever possible.


How long will recordings be available?

With exception of the Osgoode Law School, all recordings will remain accessible by its web link for two years after the end of the academic term in which your lectures were recorded. Recordings will then be moved to long term storage for another three years. These recordings will no longer be available by their web link.

Osgoode Law School currently leaves TechSmith Relay recordings on the public file server for the academic year in which the recordings are created. At the end of the academic year, the recordings are moved to long-term storage and the links cease to work. If you are an Osgoode instructor, and you have questions about your recordings, please contact the Osgoode IT Services Desk at help@osgoode.yorku.ca.

Any policies that govern archiving and deletion of users' recordings, once in-place, would apply retroactively to any content on TechSmith Relay servers. At such time, the TechSmith Relay user community at York University will be notified of the changes, and advice will be provided on best practices. There will be a grace period before the new policies go into effect.


FAQs

General:

I am not currently using Lecture Recording in my course. How can I request this service?

Go to the How do I get it? section of this website for links to the request form.

My colleague was asking about TechSmith Relay. What do I say?

Tell them to go to tinyurl.com/get-relay and get started today!

When I logged in to the TechSmith Relay recorder, I did not see the Profile that I need. What should I do?

Unfortunately, your TechSmith Relay profile has not been set up or properly associated with your course. Please choose the Upload and Decide Later option from the drop-menu to finish your lecture. As soon as you can, please notify lts@yorku.ca that you had to choose this option. Include the course and section, along with whether you’re using Moodle or not. We will then create a new profile and release the recording to this profile once it’s ready. To mitigate the risk of this happening, please go to the How do I get it? section to find a link to the request form.

I don’t hear any sound when I test the recording.

Click on the Sound button in the Relay recorder interface. Ensure your recording device is the one selected.

For Classroom users: Go to the How do I use it? section for the quick start guide to ensure you have followed the steps and enabled the correct sound input device (if not already chosen by default).

For Home users: Consult your computer documentation, Operating System, and/or microphone hardware (or software) documentation to ensure it is properly configured.

I hit the Stop button instead of the Pause button, and I can’t get back. I can only Submit or Discard.

If you’ve already your class, it is best to name the presentation something such as “Lecture 1, part 1” and submit the recording. Then start a new recording for the remainder of your class, and name the second recording as “Lecture 1, part 2”.

Can I edit this recording?

TechSmith Relay recorder can only trim the beginning and end of your recording. This feature is handy for when you want to clean (trim) your recording’s start and finish to when you start (e.g.: “Okay class…” [first slide, full screen] and “That’s it, see you next week!” [last slide, full screen]). You will not be able to cut out any content in the middle of the recording.

What if I want to do more with my recording?

TechSmith Relay has a sibling application called Camtasia. It is available for both the PC and Mac operating systems. With this application, you can have full control over how and what your lecture looks and feels like before you share it. Camtasia can also natively publish to TechSmith Relay through your Passport York credentials.

It is important that you purchase the Camtasia software from the vendor, and not from a third party such as the App Store (for Mac OS). The software from the vendor allows you to publish to TechSmith Relay, while other variations may not.

Educational pricing is available from the vendor’s web site. You can click on the following link to purchase the software: https://www.techsmith.com/volume-license-education.html

Please note that the Camtasia application is not supported by UIT.

Can I have a copy of my lectures for my records?

You can obtain a copy of your lecture recording by modifying the end of the URL in the address bar.
Where you see the .html at the end of the link, change it to /media/video.mp4, and press the Enter or Return key on your keyboard. The option to download the MP4 file should appear. You must do this for each recording you would like to download.

For all other questions about obtaining copies of your lectures, please contact us at lts@yorku.ca.

Lecture Hall:

Help! My class has started and I can’t get TechSmith Relay to work. What do I do?

If you are unable to launch the application or if the software is freezing, etc., use the telephone in your room to contact Classroom Operations. They will be able to assist you with your problem. You can find them either by email at askit@yorku.ca, or if you require immediate assistance, the Classroom Operations phone number is 416-736-5800 available from Monday - Friday 8:15 AM to 8:00 PM.

If you are unable to login with your Passport York credentials, you can login as a Guest. Ensure you put your full name, and your Passport York email in the Guest of field before Submitting. Deliver your lecture as usual, and submit the recording once you’re finished. Send an email to askit@yorku.ca with your full name, York University email address, course name and ID. The more information you can provide, the sooner your recording can be correctly encoded and shared.

I can’t find the TechSmith Relay icon where the documentation shows. Where can I go?

If you don't see the TechSmith Relay icon where documented, you can click on the Windows start button (bottom left), followed by All Programs. Look for TechSmith in the list and click on it to reveal the TechSmith Relay application link.

Home:

I made and submitted a recording but it’s been a day and I still don’t see it. What’s going on?

Unlike the on-campus Recorders that are directly tied into the campus’ physical network, your computer must go through your home network, and then out to your Internet Service Provider (ISP), and finally into York’s network. Upload speeds are dependent on the service you have with your internet provider. Please be aware that after your recording a high-quality version of the recording is sent to the TechSmith Relay server for processing and sharing. These files can be large depending on the length of the recording. Ensure you leave your computer on and connected to the internet until the upload process is complete. If you do turn or your computer or allow it to sleep the upload will continue the next time TechSmith Relay senses that access to the internet is again available. You can monitor the progress of your recordings by logging into https://camtasia.uit.yorku.ca (login with your PPY credentials).

What audio and video recording devices are known to work with TechSmith Relay?

A list of verified recorders is listed on the vendor's website here: https://www.techsmith.com/tutorial-techsmith-relay-4-tested-cameras.html