Telephone Problems

Before you call the Help Line, please check the following.

Telephone Problem Check the following...
Telephone Set is Dead Unplug all phone cords and re-establish connections. All lights on the set should flash. If the set remains dead, report the problem to the HelpLine at 44357.
No Dial-Tone No dial-tone when handset is lifted: put handset back in cradle, press line button. If there is a dial-tone, then you have a bad handset or cord. Try another handset or cord; if unsuccessful, report to Help Line 44357.
No Ringing If your telephone is not ringing, then check the volume control at the bottom of your phone.
Static on Calls Does the phone have static? If so, try new cord or handset. If problem continues have the set replaced by calling Help Line 44357.
Outside Line Problems Is it just one office or area code you cannot dial? Did you get the error tone? If so then the telephone system requires software input of the office or area code that you cannot dial. Call the Help Line 44357.

Telecommunications / Telecom York
Administrative Services: (416)736-2100, Ext 44357
Location: 016 Steacie Science and Engineering Building
Email: telecomm@yorku.ca