Cell Phone Service

University cell phones and service plans are provided by Rogers Communications.

Plans & Packages

There are two plans available to the York Community:

Voice, Text, & Data

Plan Cost $19.05/month (includes 6GB of data)
Device Cost  The price of the device (see above list) - a 65% discount on eligible hardware
Additional Costs  Adding unlimited long distance within Canada is an additional $3.13/month

If more than 6GB of data is used in any month, the monthly charge will automatically change from $19.05 to $45.00 for that month

Voice & Text (No Data)

Plan Cost $4.75/month
Device Cost  The price of the device (see above list) - a  50% discount on eligible hardware
Additional Costs  Adding unlimited long distance within Canada is an additional $3.13/month
  • To request cell phone service, please email cellular@yorku.ca
  • A York budget number is required to initiate cell phone service
  • Please review the various mobile products, plans, and packages before requesting cell phone service
  • You will need to fill in the following information to complete your order:
    • Telephone number:
    • Subscriber name:
    • Authorizing personnel:
    • Budget number:
    • Rate Plan:
      • Voice and Text (no data)
      • Or Voice, Text, & Data
    • Optional LD add on?:
      • Yes
      • No
    • Hardware (Device name including memory storage):
    • Colour:
    • Accessories:
    • Applecare
      • Yes
      • No

Is the cost for new devices charged up-front or built into the monthly fee?

The cost for new devices (after discount) will be applied to the first month’s bill as a one-time only charge.

Contract terms are always 2 years, and in the event a service is cancelled prior to the end of the contract term, applicable charges will be applied to the account. The Early Cancellation Charge is equal to the financial amount of the wireless device subsidy multiplied by the number of months remaining in the Subsidy Device Contract Term at the time of termination divided by the total number of months of the Subsidy Device Contract Term plus taxes.

Who is eligible to move to a new Rogers plan?

Any new or existing device is eligible to move to a new Rogers plan.

  • Transitioning to the new Rogers plans will mean cost savings for nearly all devices
  • If a department wishes to move to the new Rogers plans prior to the expiry of their existing contract, there is a $100 contract termination fee, plus the remaining device balance, plus $50 unlocking fee (in some cases)
  • The department will be responsible for all such fees
  • Please consult with Telecom to confirm any costs and resultant savings

What plans and options are available?

There are two primary plans available to the York Community:
• Voice only plan for $4.75 a month - 50% discount on eligible hardware.
• Voice and Data plan for $19.05 a month – includes a 65% on eligible hardware and 6GB of data (not shared). If more than 6GB is used in a month, the monthly charge will automatically change to $45.00 for any month where usage is greater than 6GB.
• Adding unlimited long distance within Canada is an additional $3.13 monthly.
• Additional details are available on the Telecommunications website

What is the term of the new contracts?

All contracts will have a 2-year term.

How can I find out the contract status on my existing users?

Telecommunications can forward this information to you. You will need to send a list of phone numbers with your request to cellular@yorku.ca

Can I stay with Telus even after my current contract expires?

As there is a substantial cost savings earned by moving to Rogers, all users are encouraged to do so after the expiry of any existing contract. In many cases, cancelling an existing contract will still be a cost savings – contact Telecom to confirm this for an existing contract cellular@yorku.ca.

Can I retain and use my existing device and phone number with Rogers?

Yes! You can keep your existing device and phone number. Contact Telecommunications to arrange for a new Rogers SIM card to be swapped into the phone. There may be a $50 unlocking fee charged by the carrier to do so.

What happens to my existing hardware if I get a new device?

Devices that are no longer under a university cellular contract are considered surplus and—in compliance with the university surplus asset policy—shall be returned to UIT/Telecommunications for disposal or redeployment at the time of service transfer to Rogers.

How do I set up my email on my mobile device?

You can set up Outlook on your phone by following these steps:  Android,  Apple iOS or BlackBerry

If you have questions or concerns, or if you want to submit a service request please email cellular@yorku.ca