Camtasia Relay - A


Camtasia Relay is York University’s supported solution for lecture capture.

This service is available to all York University faculty and staff members who would like to use lecture capture as a way to enhance and supplement their teaching.

Camtasia Relay is available on the Keele campus. Most lecture halls are preconfigured to work with the wireless microphone available in the room. Other teaching spaces may require the loan of a wireless microphone from Learning Technology Services. Please click here to determine whether your teaching space is configured for Camtasia Relay and whether a microphone loan will be required. Camtasia Relay is also available for download for home and office use. See the How do I get it? section for more information and links.


The following features are currently available for York University’s Camtasia Relay service:

- Easy to use interface;

- Captures audio and video from your computer;

- Passport York integration;

- Once your Moodle course has been associated with Camtasia Relay, lectures are automatically added to your course;

- You are notified via email when your recording is ready for sharing;

- Mobile device sharing:

  • iTunes Podcasting for iOS devices;
  • RSS Feeds for users who choose to not use iTunes Podcasting;

- Webcam for Picture-in-Picture (PiP)*

- Smart Player videos play in HTML pages on both desktop computers AND on HTML5 compliant mobile devices; and

- Smart Player searching capabilities and table of contents based on PowerPoint slide titles and audio transcription.**

* Currently NOT available in York Lecture Halls or Classrooms. This option is ONLY for personal computers with a built-in or USB web camera, and only for Flash encoded videos. Not compatible with mobile devices.

** Audio transcription is not the same as captioning. The system performs a best-efforts based analysis on what it hears, and creates a searchable index of words and then attaches those words to points in the recording where it 'heard' it.

Hardware and Software Requirements

Mac recorder:

-          OSX 10.6.8, 10.7.x, 10.8.x and 10.9.x

-          Intel-based processor

-          1 GB of RAM (2 GB recommended)

-          Powered or built-in microphone

-          2 GB of free hard drive space per recording hour

-          A built-in or USB web camera is required for capturing your face as a Picture-in-Picture (PiP) window (PiP is not available in Lecture Halls)

PC (Windows) recorder:

-          Microsoft Windows XP (SP3 [32 bit]), Vista [32 bit], Windows 7 [32 bit or 64 bit] and Windows 8

-          Processor & memory – follow the recommended OS guidelines – XP, VistaWindows 7, Window 8

-          Internal or external microphone

-          2 GB of free hard drive space per recording hour

-          A built-in or USB web camera is required for capturing your face as a Picture-in-Picutre (PiP) window (PiP is not available in Lecture Halls)


Please click here to view which rooms are currently configured with Camtasia Relay. Please note that the Glendon Campus does not have any Camtasia Relay capable rooms at this time. Enquiries about adding a Camtasia Relay to an additional room can be made to:


Please be aware that all lecture capture is subject to copyright. Please visit the Copyright Office website for information:

How do I get it?

Camtasia Relay is available to all York University faculty and staff with valid Passport York (PPY) credentials. If you have an Osgoode, Schulich, Glendon or other email address, please do not provide it as your PPY account. We require the username you use to login to your Manage My Services account (

You have two options for requesting the Camtasia Relay service.

For those who want to request:

- Moodle and Camtasia Relay, click here.

- Camtasia Relay only click here.

If you are teaching in a classroom with Camtasia Relay that also requires the loan of a microphone, please complete the microphone loan request form.

For users who choose to use the software outside of the supported classrooms, on a laptop or home/office computer, you can  download  the Camtasia Relay recorder software here. NOTE: For you to be able to login, you need to be in the Camtasia Relay system. Therefore, if you have never had a Camtasia Relay account, then you will need to request one before you can login and download the application.

How do I use it?

Learning to use Camtasia Relay is quick and easy. Below you will find tutorials and information on the Recording software for both in-class and home use.

For supported rooms at the Keele Campus

-          [PDF] Using Camtasia Relay: Quick Start guide for Lecture Halls

-          [Video] How to record and submit a presentation

 For microphone loan out program (supplemental):

-          [PDF] Connecting and configuring the USB microphone

-          [Video] Connecting and configuring the USB microphone

For home, portable and office:

-          [Video] How to download and install Camtasia Relay on a Windows PC

-          [Video] How to download and install Camtasia Relay in Mac OS X

-          [Video] How to record and submit a presentation

-          [PDF] Camtasia Relay Recorder for Windows (From TechSmith)

-          [PDF] Camtasia Relay Recorder for Mac OS (From Techsmith)

For a general overview of how to use the Camtasia Relay recorder software, you can consult the vendor tutorials by clicking here.

How do I get help?

The Camtasia Relay recorder software has built-in help documentation. You can reference it at any time by clicking on the ‘Help’ icon at the top-middle of the Camtasia Relay recorder window. If you are experiencing problems with the Camtasia Relay recorder software specifically, you can submit a help request through the IT Service Desk portal:

In the Lecture Halls

Please see the FAQs for common issues that may arise when using classroom technology, and how to mitigate the potential for failure when recording your lecture. You can also watch the video tutorials in the How do I use it? section for tips on getting the most out of Camtasia Relay.

At home or in the office

Consult with the FAQs for common issues that may arise when using the Camtasia Relay recorder at home or in your office, or on your portable computer.

What does it cost?

There is no cost to use Camtasia Relay for faculty and staff who use lecture capture videos in their course curriculum, learning and development, and/or University business services.

How long will recordings be available

Recordings will remain available until the end of the academic year in which they were recorded. Options will be available for you to archive your recordings, or apply to maintain them as active in a new academic year.



I am not currently using Lecture Recording in my course. How can I request this service?

- Go to the How do I get it? section of this website for links to the request form.

- When I logged in to the Relay recorder, I did not see the Profile that I need. What should I do?

- Unfortunately your Camtasia Relay profile has not been set up or properly associated with your course. Please choose the Upload and Decide Later option from the drop-menu to finish your lecture. As soon as you can, please notify that you had to choose this option. Include the course and section, along with whether or not you’re using Moodle. We will then create a new profile and release the recording to this profile once it’s ready. To mitigate the risk of this happening, please go to the How do I get it? section to find a link to the request formm.

- I don’t hear any sound when I test the recording.

- Click on the Sound button in the Relay recorder interface. Ensure your recording device is the one selected.

        • For Classroom users: Go to the How do I use it? section for the quick start guide to ensure you have followed the steps and enabled the correct sound input device (if not already chosen by default).
        • For Home users: Consult your computer documentation, Operating System, and/or microphone hardware (or software) documentation to ensure it is properly configured.

- I hit the Stop button instead of the Pause button, and I can’t get back. I can only Submit or Discard.

- If you’ve already your class, it is best to name the presentation something such as “Lecture 1, part 1” and submit the recording. Then start a new recording for the remainder of your class, and name the second recording as “Lecture 1, part 2”.

- Can I edit this recording?

- Camtasia Relay recorder can only trim the beginning and end of your recording. This feature is handy for when you want to clean (trim) your recording’s start and finish to when you start (eg: “Okay class…” [first slide, full screen] and “That’s it, see you next week!” [last slide, full screen]). You will not be able to cut out any content in the middle of the recording.

- What if I want to do more with my recording?

- Camtasia Relay has a sibling application called Camtasia Studio for PC, and Camtasia for Mac. With this application, you can have full control over how and what your lecture looks and feels like before you share it. Camtasia Studio for PC and Camtasia for Mac can also natively publish to Camtasia Relay through your Passort York credentials. Please note that both the Camtasia Studio and Camtasia for Mac applications are not supported by UIT at this time.

- Can I have a copy of my lectures for my records?

- Please contact us at for more information about this.

Lecture Hall:

- Help! My class has started and I can’t get Camtasia Relay to work. What do I do?

- If you are unable to launch the application or if the software is freezing, etc., use the telephone in your room to contact the Instructional Technology Centre (ITC). They will be able to assist you with your problem. ITC is responsible for all classroom technologies and software running on the classroom computers.

- If you are unable to login with your Passport York credentials, you can login as a Guest. Ensure you put your full name, and your Passport York email in the Guest of field before Submitting. Deliver your lecture as usual, and submit the recording once you’re finished. Send an email to with your full name, York University email address, course name and ID. The more information you can provide, the sooner your recording can be correctly encoded and shared.

- I can’t find the Camtasia Relay icon where the documentation shows. Where can I go?

- If you don't see the Camtasia Relay icon where documented, you can click on the Windows start button (bottom left), followed by All Programs. Look for TechSmith in the list and click on it to reveal the Camtasia Relay application link.


- I made and submitted a recording but it’s been a day and I still don’t see it. What’s going on?

- Unlike the on-campus Recorders that are directly tied into the campus’ physical network, your computer has to go through your home network, and then out to your Internet Service Provider (ISP), and finally into York’s network. Upload speeds are dependent on the service you have with your internet provider. Please be aware that after your recording a high quality version of the recording is sent to the Camtasia Relay server for processing and sharing. These files can be large depending on the length of the recording. Ensure you leave your computer on and connected to the internet until the upload process is complete. If you do turn or your computer or allow it to sleep the upload will continue the next time Camtasia Relay senses that access to the internet is again available. You can monitor the progress of you recordings by logging into (login with your PPY credentials).

- What audio and video recording devices are known to work with Camtasia Relay?

- A list of verified recorders is listed on the vendor's website here: